1. Living Strings Music takes the privacy of your information very seriously. This policy explains how and for what purposes we use the information collected about you via the Site. Please read this privacy policy carefully. By using the Site and any services we offer via the Site, you are agreeing to be bound by this policy in respect of the information collected about you via this Site.

  2. If you have any queries about the policy, please get in touch with us using the contact details set out at CONTACT and we will do our best to answer your questions.


Living Strings Music respects the privacy of your personal information. Any personal information supplied by you or collected from you as a result of your access to or use of the Site will be used for the following purposes only:

  1. to enable you to access or use a service on the Site;

  2. to identify you when you access and use the Site in order for you to enjoy a customized and personalized experience;

  3. to verify your identity;

  4. to communicate with members, handle complaints, and provide updates and announce news;

  5. to provide personalised services that you have requested;

  6. to update and enhance our records and to advise you of other products or services which may be of interest to you;

  7. to improve the design and marketing of our range of products and services for your use.


We may collect the following information from you.

  1. Name, Nationality, User ID, Password, Date of Birth;

  2. E-mail and telephone number; 

  3. Information necessary for personalized services;

The use of your personal information will be kept to the minimum required in order for us to continually monitor and improve our services to our customers and keeping you informed about our products, services and other opportunities within Living Strings Music. In particular, we do not rent or sell your personal information to any third party (unless as part of the sale of our entire assets or sale of our business as a going concern).

Personal information supplied by you or collected from you as a result of your access to or use of the Site is retained by Living Strings Music for as long as the purpose for which the data was collected continues. The personal information will subsequently be destroyed or de-identified from you unless its retention is required to satisfy legal, regulatory or accounting requirements or to protect our interests. As a general rule the maximum retention period is seven (7) years from the date of receipt or collection by us from you.

Please note that you are given the option with respect to whether you agree to the foregoing collection, storage, use and disclosure of your personal information by us by choosing whether to submit the personal information or not. If you submit the personal information to us, we shall deem that as your consent and agreement to this Privacy Policy. Although it is not compulsory to give us this information, if you do not then we may not be able to provide you with the full range of services the Site has to offer.


Your personal information will not be disclosed by us to any third party, unless we have your permission or we are under a legal obligation or duty to do so, except for disclosure to the following individuals or entities which you agree to:​

  1. government authorities or regulators;

  2. our professional advisers, including without limitation our lawyers, accountants and auditors;

  3. our third party service providers (including those who provide payment, administrative or other services to us in connection with the operation of the Site and/or of our business) or data processors;

  4. any agent acting on our behalf; and

  5. our business alliance partners.


You may decide that you do not want Living Strings Music to use your personal information or to share your personal information with third parties and by doing so you agree that this may result in:

  1. unavailable services (services such as Domestic Warranty Registration);

  2. compromised quality of services;

  3. a less customized, user- friendly and efficient online experience.

If you do not want us to use your personal information or to share your personal information with third parties, please email us at


In order to improve our services to you, automated tracking devices such as a "cookie" are used. A cookie is a small amount of data that our Web server sends to your Web browser when you visit certain parts of our Site and the use of which is intended to assist our understanding of your interest in our Site. Some of our business partners whose content is incorporated into or linked to from the Site may also use cookies that we do not have access to or control over.

You can choose to disable cookies from being stored on your computer by changing your browser settings. Disabling cookies, however, may result in a limited experience of our functionality and services and in some cases may mean that we are unable to provide you with the services, or parts of the services, that you have requested.


Living Strings Music will endeavor to take all reasonable steps to keep secure any information which we hold about you. Your personal information is stored on secure servers. Unfortunately, despite the aforementioned technology and security features, no data transmission over the Internet can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times, and we cannot be responsible for event arising from unauthorized access to your personal information. Living Strings Music will not be held responsible for events arising from third parties gaining unauthorized access to your personal information.

It is your responsibility to maintain the secrecy of your membership User ID and Password. Each member shall be solely responsible for the management and protection of its User ID and Password and may under no circumstance transfer to third party or let others use his/her User ID or Password. Unless otherwise attributable to Living Strings Music, each member shall be solely liable for any loss or damage caused by disclosing, transferring, or letting others use his/her User ID or Password. If members recognize that their ID or Password has been stolen, leaked or used by third party without permission, such members shall immediately notify Living Strings Music. In this case, Living Strings Music will make its best efforts to remedy the issue.


A member can at any time access and correct his/her personal information, excluding their ID, Date of Birth and Name (unless there was a typographical error in its initial submission). 

If a member requests correction of personal information, the relevant information will not be used or provided until the correction process is completed.

In the event of any change in the information submitted at the time of application, each must immediately update his/her information. However, information unchangeable by nature such as Name, User ID, Identification Number, etc. may not be changed unless there was such typographical error at the time of initial submission or the identification number is changed by the relevant authorities.

Any damage caused by the member’s failure to update his/her personal information shall be borne by the relevant member, and Living Strings Music shall not be liable for such damages.

We will only withhold your access to your personal information in extremely limited circumstances, as permitted by the Personal Data Protection Act, which include the following circumstances:

  1. where it might be dangerous if you were to have it;

  2. where it might prejudice an investigation currently underway;

  3. where it relates to court proceedings and may be subject to the discovery process;

  4. where it may relate to a commercially sensitive decision-making process; or

  5. where other individual’s personal information is contained in the same record.

Living Strings Music will also not be aware if you become resident in another country outside the Republic of Singapore and may therefore be subject to the rules and regulations of countries outside the Republic of Singapore in relation to the collection, processing, use and storage of personal information. Hence, if you are no longer resident of the Republic of Singapore, please email us at


Living Strings Music cannot distinguish the age of persons who access the Site. Hence, if you are under 18 years old, please obtain consent from your parent or guardian before you access the Site and submit any personal information to us. Should a parent or guardian have reason to believe that a minor has provided Living Strings Music with personal information without their prior consent, please contact us to ensure that the information is removed and unsubscribe them from any promotional contact opportunities.


The Site may contain links to other web sites (the "Linked Sites"). The Linked Sites are not under the control of Living Strings Music and Living Strings Music is not responsible for any Linked Sites. You should note that any personal information that you provide to the Linked Sites are not subject to the Living Strings Music Privacy Policy. We strongly recommend that you be aware of their privacy and security policies.

This Living Strings Music Privacy Policy is not intended to, nor does it, create any contractual rights whatsoever or any other legal rights, nor does it create any obligations on us in respect of any other party or on behalf of any party.

Living Strings Music reserves the right in its sole and absolute discretion to modify without prior warning or notice to this Privacy Statement. You agree that your continued use of the Site after such modification shall constitute an affirmative acknowledgement by you of the modifications and agreement by you to abide and be bound by such modifications.

Last updated: 11 September 2017